The
world
of
business
is very
competitive
and
companies
are
always
looking
for
ways to
stand
out
from
their
competitors.Delivering
an
efficient
and
high
quality
customer
service
function
is just
one way
that
can
help.
You
will be
providing
customers
with
the
highest
possible
standard
of
care,
resulting
in
increased
satisfaction
and a
better,
more
competitive
service.
Everyone
has a
role to
play in
fulfilling
the
wants
and
needs
of
customers
and as
a
result,
these
skills
are in
high
demand
in
every
organisation.
Customer
Service
is
about
ensuring
the
public
gain
maximum
satisfaction
from
your
company’s
products
and
services.
You
will
have to
solve
customers’
problems
and
handle
their
enquiries
while
maintaining
high
standards
and
retaining
customer
loyalty.
By
completing
an
Apprenticeship
in
Customer
Service
you
will
learn
how to
develop
your
‘people
skills’
and
gain
the
confidence
to deal
with a
variety
of
situations.
You
will
train
on the
job and
be
assessed
in the
workplace
and on
a
portfolio
of
work.Throughout
your
Apprenticeship
you
will
receive
help
and
support
from
your
Charter
Assessor.
Once
qualified
there
may
be
opportunities
for
you
to
progress
to
Team
Leader
or
Manager
What
Qualifications
Will
I
Achieve?
The
Apprenticeship
Framework
comprises:
NVQ
Level
2
in
Customer
Service
(Apprenticeship)
NVQ
Level
3
in
Customer
Service
(Advanced
Apprenticeship)
Key
Skills
in
Application
of
Number
and
Communication
